Question 1

Will Terra Wash+Mg remove dirt?

Accepted Answer

Yes, the test result shows Terra Wash+Mg is as effective as detergent in decomposing sebum dirt.

Question 2

Will Terra Wash+Mg remove very strong stains or whiten clothes?

Accepted Answer

No. Because Terra Wash+Mg does not contain any chemical bleaching or brightening agent unlike regular detergent, for tough stains, it is recommended to do some partial wash or apply stain remover on the areas before wash, especially for white cloths.
Alternatively, use sodium percarbonate together with Terra Wash+Mg, which can compensate whitening & strong stain removal power to Terra Wash. Sodium percarbonate is economical & eco-friendly solution that are used as main ingredient for many eco-friendly bleaches and can be found in most online stores such as Amazon.
Watch and learn more about this, check from our post on Instagram, https://www.instagram.com/p/BrJyZJOnu66/?utm_source=ig_web_copy_link

Question 3

Will Terra Wash+Mg remove odor?

Accepted Answer

Yes, the test result shows Terra Wash+Mg is about 10 times stronger in removing odor components than regular detergent.

Question 4

How does laundry smell after washing with Terra Wash+Mg?

Accepted Answer

Terra Wash+Mg does not contain any fragrance agents, so laundry will be fragrance free with fresh scent.

Question 5

Does Terra Wash+Mg work without any suds?

Accepted Answer

Yes, it works without any suds.

Question 6

Does Terra Wash+Mg need rinse cycle?

Accepted Answer

No, since Terra Wash+Mg doesn’t create suds(bubbles) and doesn’t leave any chemical or soap residues, you can save rinse cycle so to save water.

Question 7

Can Terra Wash+Mg be used in drying cycle?

Accepted Answer

Leaving Terra Wash + Mg inside a machine during drying cycle will not cause any problems or affect cleaning property, but we recommend to remove Terra Wash+Mg before drying cycle because it may damage a nylon bag faster than not doing so.

Question 8

If I accidentally forget to remove Terra Wash+Mg before drying cycle, will it affect cleaning property or damage the product?

Accepted Answer

No, it will not affect Terra Wash+Mg ‘s cleaning property and it will not damage the product. However, since leaving Terra Wash＋Mg inside a washing machine during drying cycle may damage a nylon bag faster than not doing so, we recommend to remove Terra Wash+Mg before drying cycle.

Question 9

I often forget to take out Terra Wash+Mg and leave it in a washing machine all day or overnight. Will it damage a laundry machine or affect Terra Wash+Mg’s cleaning property?

Accepted Answer

No, it will not damage a laundry machine. However, leaving Terra Wash+Mg in wet place like in a washing machine for long hours when not in use may facilitate unnecessary oxidation, which may shorten the product life cycle and lower product performance, so make sure everytime to air dry after use.

Question 10

Can I use Terra Wash+Mg three times a day or can it be used consecutively?

Accepted Answer

Yes, you can and you can use Terra Wash+Mg consecutively. The effects are same even if you use Terra Wash+Mg more than three times a day or consecutively.

Question 11

Can I use bleach with Terra Wash+Mg?

Accepted Answer

Yes, you can. However, DO NOT USE chlorine-based bleach. Oxygen-type bleach should work well with Terra Wash+Mg.

Question 12

Can I use softener with Terra Wash+Mg?

Accepted Answer

Yes, you can. However, fragrance may possibly be weaken due to Terra Wash＋Mg’s strong power to remove odor.

Question 13

Can I use detergent or soap with Terra Wash+Mg?

Accepted Answer

Although it is unnecessary to use detergent and we recommend not to use detergent or soap with Terra Wash+Mg for environmental purposes, you may do so without any problem. When using detergent with Terra Wash+Mg, you may just reduce the usage amount of detergent or soap in half or less so to satisfy your desire for detergent while being better for environment. However, DO NOT USE chlorine-based detergent.

Question 14

Can Terra Wash+Mg be used in hot/cold water？

Accepted Answer

Yes, it can be used in both hot and cold water. Hot water may be better in cleaning property, but cold water is surely better for environment.

Question 15

Can Terra Wash+Mg be used in hard/soft water？

Accepted Answer

Yes, it works effectively in both hard and soft water.

Question 16

Can I use Terra Wash+Mg in HE, front-loading or top-loading washing machines?

Accepted Answer

Yes, you can. It works in these types of washing machine.

Question 17

Will Terra Wash+Mg damage the drum or sensors in HE washing machines?

Accepted Answer

No, it will not. Terra Wash+Mg withstands high-speed spin cycles and it is safe to use in HE washing machines.

Question 18

Will water used in washing cycle with Terra Wash＋Mg affect septic system?

Accepted Answer

No, it will not. Because Terra Wash+Mg leaves zero trace of chemicals without suds and soap residues, water used in washing cycle with Terra Wash＋Mg is perfect for septic system. In addition, we recommend to use water used in washing cycle with Terra Wash＋Mg for farming if possible because magnesium contained in used water should help crops to grow healthier.

Question 19

How long it takes for Terra Wash+Mg to raise pH level of water to around 10.5?

Accepted Answer

About 5 to 10 minutes depending on the amount of water used by a washing machine. Less water leads to faster raise in pH level.

Question 20

Will water’s pH level decline as Terra Wash+Mg being used more?

Accepted Answer

No, there is practically no change in pH level.

Question 21

Because Terra Wash+Mg is also effective in cleaning a washing machine itself by removing mold, will mold mix into laundry?

Accepted Answer

Because Terra Wash+Mg removes, not melts, mold, peeled and shredded mold may possibly mix into laundry. We recommend to prewash your washing machine with Terra Wash+Mg so to clean out your washing machine prior to your first laundry.

(How to prewash your washing machine)
1, Place Terra Wash+Mg into washing machine and run through a complete cycle.
2, If you still see grime on washing machine, please fill water and pour 1 cup of baking soda and soak it for 1 hour.

Question 22

Can I use Terra Wash+Mg in public launderette?

Accepted Answer

Yes, you surely can, but please be aware that laundry machines in public launderette may be very moldy due to heavy use and Terra Wash＋Mg’s power to clean out a washing machine may cause mold to be mixed into your laundry.

Question 23

Will Terra Wash+Mg damage my clothing?

Accepted Answer

No, it will not. It is 100% free of toxic and synthetic chemicals and protects fabrics by preserving fibers and colors, resulting in soft finish. It is a perfect match for organic cotton.

Question 24

Can Terra Wash+Mg be used for delicate fabrics?

Accepted Answer

Yes, it can be. However, hand wash may be more suitable than machine wash for delicate fabrics like silk and wool in keeping shape.

Question 25

Will Terra Wash+Mg retain cloth color?

Accepted Answer

Yes, it will, because Terra Wash+Mg does not contain any bleaching agents.

Question 26

How will I know when to replace old Terra Wash＋Mg with new one?

Accepted Answer

Simply measure the weight of the product. If the weight is about 70 – 80g(2.5 – 2.8oz), it’s about time to purchase a new one. The product starts from approx.125g(4.5oz) and the weight decreases as magnesium gradually dissolves during washing. Although the product continues to work with less than 70-80g, power may be weaker because the amount of magnesium influences the strength of cleaning.

Question 27

What should I do with Terra Wash+Mg after 365 washes?

Accepted Answer

You can use the old product together with new one since more magnesium results in stronger cleaning power. Otherwise, you can also plant magnesium packed inside Terra Wash + Mg in your garden or planter so to return magnesium back to earth and make rich soil.

Question 28

Is Terra Wash+Mg 100% natural?

Accepted Answer

Yes, Terra Wash+Mg does not contain any synthetic chemicals. Many detergents so called “Natural” sold in the market actually contain synthetic surfactant and are filled with too many ingredients’ name on the products’ label which people are not sure of.

Question 29

Can people with sensitive skin or skin disorders use Terra Wash+Mg?

Accepted Answer

Yes, surely they can. Terra Wash+Mg is 100% free of toxic and synthetic chemicals and is perfect for people with sensitive skin or skin disorders.

Question 30

Does magnesium have risk of fire?

Accepted Answer

No, magnesium will not burn under 600℃(Celsius) or 1,112℉(Fahrenheit).

Question 31

Many claims regarding products’ effectiveness are found in websites or Wikipedia on some laundry balls sold in the market which are filled with ceramic. Is Terra Wash+Mg same as these products?

Accepted Answer

No, Terra Wash+Mg is completely different from those products. Terra Wash＋Mg is filled with highly purified magnesium, not ceramic and Terra Wash＋Mg’s effectiveness is backed up by test results from reliable independent test labs in Japan.

Question 32

After using Terra Wash+Mg for a while, I feel the power of washing is little weaker or not working anymore. What could be the possible reasons?

Accepted Answer

First, measure the weight of your Terra Wash+Mg and make sure it has more than 70 - 80g(2.5 - 2.8oz). If it is less than the amount, then, it is the time to replace to new one.
If it is more than the amount and you feel like it is not working properly, surface of magnesium pellets may be little oxidized than average. To remove oxide film, prepare a bowl of white vinegar that you can find in the kitchen and soak Terra Wash+Mg (the whole sachet) for about 5 minutes. After soaking, rinse off vinegar from Terra Wash+Mg by using water. (Vinegar leftover will facilitate magnesium consumption, so please rinse off very well.) It is now ready to be used again.
Moreover, leaving Terra Wash+Mg in wet place like in washing machine for long hours when not in use will also facilitate unnecessary oxidation, please make sure everytime to air dry after use.

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