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Frequently asked questions
General
No. Because Terra Wash+Mg does not contain any chemical bleaching or brightening agent unlike regular detergent, for tough stains, it is recommended to do some partial wash or apply stain remover on the areas before wash, especially for white cloths.
Alternatively, use sodium percarbonate together with Terra Wash+Mg, which can compensate whitening & strong stain removal power to Terra Wash. Sodium percarbonate is economical & eco-friendly solution that are used as main ingredient for many eco-friendly bleaches and can be found in most online stores such as Amazon.
Watch and learn more about this, check from our post on Instagram, https://www.instagram.com/p/BrJyZJOnu66/?utm_source=ig_web_copy_link
Although it is unnecessary to use detergent and we recommend not to use detergent or soap with Terra Wash+Mg for environmental purposes, you may do so without any problem. When using detergent with Terra Wash+Mg, you may just reduce the usage amount of detergent or soap in half or less so to satisfy your desire for detergent while being better for environment. However, DO NOT USE chlorine-based detergent.
No, it will not. Because Terra Wash+Mg leaves zero trace of chemicals without suds and soap residues, water used in washing cycle with Terra Wash+Mg is perfect for septic system. In addition, we recommend to use water used in washing cycle with Terra Wash+Mg for farming if possible because magnesium contained in used water should help crops to grow healthier.
Because Terra Wash+Mg removes, not melts, mold, peeled and shredded mold may possibly mix into laundry. We recommend to prewash your washing machine with Terra Wash+Mg so to clean out your washing machine prior to your first laundry.
(How to prewash your washing machine)
1, Place Terra Wash+Mg into washing machine and run through a complete cycle.
2, If you still see grime on washing machine, please fill water and pour 1 cup of baking soda and soak it for 1 hour.
Simply measure the weight of the product. If the weight is about 70 – 80g(2.5 – 2.8oz), it’s about time to purchase a new one. The product starts from approx.125g(4.5oz) and the weight decreases as magnesium gradually dissolves during washing. Although the product continues to work with less than 70-80g, power may be weaker because the amount of magnesium influences the strength of cleaning.
First, measure the weight of your Terra Wash+Mg and make sure it has more than 70 - 80g(2.5 - 2.8oz). If it is less than the amount, then, it is the time to replace to new one.
If it is more than the amount and you feel like it is not working properly, surface of magnesium pellets may be little oxidized than average. To remove oxide film, prepare a bowl of white vinegar that you can find in the kitchen and soak Terra Wash+Mg (the whole sachet) for about 5 minutes. After soaking, rinse off vinegar from Terra Wash+Mg by using water. (Vinegar leftover will facilitate magnesium consumption, so please rinse off very well.) It is now ready to be used again.
Moreover, leaving Terra Wash+Mg in wet place like in washing machine for long hours when not in use will also facilitate unnecessary oxidation, please make sure everytime to air dry after use.
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